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Last updated: 2026/8/23

Set up alerts

Supported Social Platforms
X (Twitter)
Supported Plans
ProfessionalBusinessEnterprise
tip

This feature will be released in the future. Please refer to the product roadmap for the release date.

With "Alerts," when a Post containing specified keywords meets the notification conditions, all team members will be notified via email. This is useful when you want to quickly respond without missing signs of buzz or potential controversies.

This page explains the procedures for creating, viewing, editing, and deleting alerts, as well as the notification mechanism.

What you can do with Alerts​

  • When you set keywords to monitor and notification conditions, a notification email will be sent to all team members' email addresses when the conditions are met.
  • You can set search conditions for keywords, similar to those in [Keyword Monitor].
  • On the Alert list screen, you can check active alerts, as well as the maximum number of alerts allowed per Plan and the current usage.

Create an Alert​

  1. Click [Analytics] > [Alerts].
  2. Click [Create Alert]. The alert settings screen will be displayed.
  3. Enter the [Alert Name].
    • If left blank, the content entered as keywords will be saved as the alert name.
  4. Enter keywords in [Target Posts].
    • From [Detailed Conditions], you can set detailed search conditions similar to those in [Keyword Monitor].
  5. Set the [Notification Conditions].
    • Specify the period and number of Posts (e.g., 10 or more per hour).
    • If you want to add the increase rate compared to the number of Posts at the same Time of day on the previous day as a condition, check the box and enter the increase rate.
    • If both conditions are set, a notification will be sent when both conditions are met.
      • Example: If the conditions are "10 or more Posts per hour" and "50% or more increase compared to the same Time of day on the previous day" at 10:40, a notification will be sent when the number of Posts from 9:40 to 10:40 is 10 or more AND 1.5 times or more the number of Posts from 9:40 to 10:40 on the previous day.
  6. In [Preview], check the number of Posts in the last 24 hours, the number of Posts per hour in the last hour, and the hourly graph for the last 24 hours.
  7. Click [Create Alert]. The alert will be created, and the alert list screen will be displayed.
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You can also start creating an alert from [Create Alert] displayed for keywords on the [Keyword Monitor Settings screen] or keywords searched in [Conversation trends]. When clicked, the alert settings screen will open with the same search conditions pre-filled.

Receive Alert Notifications​

When the notification conditions are met, a notification email will be sent to all team members' email addresses.

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As long as the conditions are met, notification emails will continue to be sent. If you receive frequent notifications, please review the notification conditions, such as the period and number of items.

View Alert List​

  1. Click [Analytics] > [Alerts].
  2. The configured alerts will be displayed in a list showing "Alert Name / Notification Conditions / Last Alert Notification Date and Time."

Edit an Alert​

  1. Click [Analytics] > [Alerts].
  2. Click [Edit] for the alert you want to edit. The current settings will be displayed on the alert settings screen.
  3. Change the alert name, keywords, and notification conditions, then click [Save].

Delete an Alert​

  1. Click [Analytics] > [Alerts].
  2. Click [Delete] for the alert you want to delete.
  3. Confirm deletion in the dialog. The alert will be deleted, and the displayed usage count in the list will be updated.

Number of Alerts Allowed Per Plan​

The number of alerts you can set varies depending on your Plan.
For more details on the number of alerts allowed per Plan, please refer to Pricing Plans.

  • The maximum number of alerts allowed and current usage can be checked on the alert list screen.
  • If the maximum number of allowed alerts is reached, you cannot create new alerts. For Plans other than the Enterprise plan, you can increase the number of allowed alerts by upgrading.