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Last updated: 2026/5/29

Unable to log in to SocialDog

Supported Plans
FreePersonalProfessionalBusinessEnterprise

This document explains how to troubleshoot login issues with SocialDog.

If You Know Your Registered Email Address and Password for SocialDog​

You can log in from the login screen using your registered email address and password.

If You Know Your Registered Email Address but Forgot Your Password for SocialDog​

Please reset your password by following the steps in Reset Your Password | Log in to SocialDog with Your Password.

If You Do Not Know Your Registered Email Address for SocialDog​

Check your mailbox for emails from SocialDog. If you find an email from SocialDog, the recipient address is your registered email address for your SocialDog account.

If you are a team member, please contact your team administrator. Team administrators can check the email addresses of members registered with SocialDog.

If You Cannot Open Your Two-Factor Authentication App (Log in with a Backup Code)​

You can log in by using the backup codes saved when you set up two-factor authentication.

  1. Access the login screen.
  2. Enter your email address and password, then click [Login].
  3. When the one-time password entry screen appears, click [Use a backup code].
  4. Enter the backup code and click [Authenticate] to log in.
    1. If necessary, consider disabling two-factor authentication.
    2. Each backup code can only be used once. Please note that they cannot be used for subsequent logins.

If You Have Used a Paid Plan​

Support can look up your account using your registered credit card information.

Please contact support with the following information:

  • Credit card brand (e.g., Visa)
  • Last four digits of credit card number (e.g., 1234)
    ※For security reasons, please ensure you only send the last four digits and no other parts of the card number.
  • Credit card expiration date (e.g., 08/22)
  • Credit card holder name (e.g., SUZUKI TARO)
  • Billing date on your credit card statement
  • Amount on your credit card statement

Contact Information

If the Issue Persists​

We recommend creating a new SocialDog account.

If you require further assistance, please contact us via the support form.

tip

The "Log in with X (Twitter)" feature for SocialDog was discontinued in June 2023. For details, please refer to Discontinuation of 'Log in with Twitter' feature.