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Last updated: 2026/5/28

System error displayed, unstable operation.

This page explains how to address system errors or unstable performance in SocialDog.

When a System Error is Displayed​

If your OS or browser is outdated, SocialDog may not function correctly and display a system error. Please update your OS and browser to the latest versions.

If the above does not apply, processing may take a long time in the following cases, leading to a system error:

  • A large number of followers (tens of thousands or more).
  • Complex filter settings are applied.
  • A sorting order is configured.
    • On the Followers screen, sorting orders other than "newest first" or "oldest first" may increase processing time.

In such cases, please click the browser's [Refresh] button to reload the screen.

To Reduce the Occurrence of System Errors​

Revising your settings as follows can reduce the frequency of system errors:

  • Reduce the number of filter conditions.
  • Set the sorting order to "newest first" or "oldest first."

Unavailable Features​

When Performance is Unstable​

If SocialDog's performance is unstable or you see the message "Failed to load. Please refresh the screen.", the following methods may resolve the issue.

Browser Version​

If performance is unstable, please try the following:

  • Verify that you are using the browser specified in SocialDog's Browser Version Usage Guidelines.
  • Click the browser's [Refresh] button.
  • Close the browser once and restart it.
  • Clear your browser's cache and cookies.
  • Restart your PC or smartphone.
  • Use a different browser.
  • Use your browser's Incognito mode.
    • If you can open SocialDog in an Incognito window but not in a regular window, a browser extension may be the cause. Disable your extensions and try again.

App Version​

  • Close the app once.
  • Uninstall and then reinstall the app.