Get support

This page describes how to contact SocialDog and outlines the scope of support our team can provide, along with typical response times.

Support Methods

We offer support through the following methods:

Chat (Recommended)

• Our AI chatbot provides solutions sourced from help articles and other resources.
• If the AI chatbot cannot resolve your issue, you can seamlessly escalate to a customer support agent.
• Click the icon in the bottom right corner of the screen and enter your question.

Email

• We typically respond within 1 business day.
• Please contact us via the support form.

Online Meeting (for Corporate Clients)

• We offer online meetings (via Google Meet) to address specific inquiries regarding the implementation and utilization of SocialDog.
• If you wish to schedule an online meeting, please indicate this in the form.

Scope of Support

Our customer support team provides assistance for the following types of inquiries:

• Inquiries Regarding Data Acquisition
  • Acquisition of historical data prior to SocialDog registration
  • Extraction of campaign winners (complex extraction conditions may also be supported)
  • Post and word-of-mouth data for social listening, etc.
• Bug Reports
  • Requests for investigation regarding operational defects or errors
• Feature Requests and Suggestions

Support Holidays

Our support desk is closed during the following periods. Please note that responses to inquiries will be provided on or after the next business day.

• Saturdays, Sundays, and public holidays
• Long holidays (Golden Week, summer vacation, New Year's holidays)
• Temporary closures